Frequently Asked Questions

Locations & Access

MPK 49 – Willow Campus – 925 Hamilton Ave. Menlo Park, CA 94025

MPK 281 – Chilco Campus – 193 Jefferson Ave. Menlo Park CA 94025

  • Crossover @ Shoreline: 1080A La Avenida Street, Mountain View
  • Crossover @ San Tomas: 2371 Owen Street, Santa Clara
  • Crossover @ SOMA: 49 Stevenson St, 14th Floor, San Francisco, CA
  • Crossover @ Mathilda: 321 Soquel Way, Sunnyvale
  • Crossover @ First Street: 145 Nicholson Lane, San Jose

Crossover Health Facilities

  • Facebook FTEs, STEs and Interns enrolled in Facebook’s EPO or PPO medical plans.
  • Adult dependents (18+ years old) enrolled in Facebook’s EPO or PPO medical plans.

 

Onsite Life@ Wellness Centers

  • Facebook FTEs, STEs, and Interns enrolled in Facebook’s EPO or PPO medical plans.
  • Kaiser visits provided at MPK49 have been temporarily suspended.

Your adult dependent will need your Facebook email address when registering. All other information is specific to your adult dependent (i.e. first name, last name, DOB).

Yes, you can make an appointment at more than one Crossover Health Center. While it’s encouraged, you are not required to establish care at one location.

Yes, Facebook employees who work in San Francisco can access Crossover Health’s network of Centers in the Bay Area.

Crossover’s Lyft car service to transport you and/or your qualified dependents has been temporarily suspended.

Both Life@ Wellness Center locations open from 8am to 5pm every weekday (til 7pm virtually). MPK 49 also open 9am to 4pm Saturdays.

 

Crossover Health’s San Tomas and SOMA locations are open 8 AM to 5 PM Monday through Friday. Crossover physicians are also on call after hours should you need them for any urgent medical situations.

General Questions

  • Primary, Urgent, and Online Care
  • 24/7 Physician On-Call Coverage
  • Women’s Health, Travel Medicine, and Sports Medicine
  • Convenient On-Site Medication Dispensing
  • Physical Therapy, Chiropractic and Acupuncture Services
  • Dermatology
  • Prevention and Screening Programs (Including Vaccinations and Travel Health)
  • Chronic Disease Management
  • Allergy and Immunotherapy Services
  • Health Education, Promotion, and Lifestyle Management
  • Integrated Laboratory, Pharmacy, and Radiology Services
  • Medical Specialist Referrals Using Crossover’s High Performance Network
  • Mental Health Services
  • Dietitian and Health Coaching Services
  • Dental Services offered by Onsite Dental
  • Employees covered under Facebook’s EPO or PPO medical plans.
  • Employees enrolled in the Kaiser medical plan can access the Wellness Center to see a Kaiser Primary Care physician or for Acupuncture and Chiropractic care.
  • Employees enrolled in one of the Facebook VSP plans can use the Vision Center.
  • International Facebook employees can use the Health Center for urgent care services while traveling to Menlo Park.
  • Employees enrolled in the Delta Dental Plan can access dental services via Onsite Dental. To make an appointment visit Dental Website

No. But adult dependents (18+) can access one of Crossover Health’s five Bay Area locations.

Interns are automatically enrolled into Facebook’s EPO medical plan and have 31 days to decline the provided insurance.

The Wellness Centers and Crossover Health are able to verify your eligibility as part of the sign up / sign in process.

By setting up an online account you will be able to schedule an appointment, message your provider, view test results, and request a refill on your medication. More importantly, establishing an account is the first step in creating a trusted relationship with a Life@ Wellness Centers provider who can then be available to provide assistance 24/7 for serious health issues. Creating an account is easy!  Simply, follow this link.

 

Kaiser members will also want to sign up to use the Kaiser portal to message their Kaiser Primary Care physician, requests a medication refill, and for record review.

Your personal health information is protected by federal privacy and security regulations. Crossover Health complies with HITRUST to protect personal health information, following standards for privacy, security, and network architecture. As a separate Medical Group, we do not share identifiable health information with your employer. Any violation of this privacy policy by Facebook or any other person is a clear violation of HIPAA legislation and carries significant legal and financial consequences.

After creating your account at facebook.crossoverhealth.com, you can log in to schedule an appointment. Select the appointment type, the provider, and the date and time you would like to be seen. You will get a confirmation email regarding your appointment.

Yes, you can call for an appointment. To reach the Life@ Wellness Center call (650) 521-5440 or message us through your portal account which can be created at facebook.crossoverhealth.com

There are multiple avenues to provide feedback to the Wellness Centers including: completing a Patient Satisfaction Survey after your appointment, calling (650) 521-5440, or talking directly to a Practice Manager on-site.

If you need care outside our Wellness Centers, our care team will help coordinate a referral. We also work with the referring specialist or imaging facility to ensure that all the information from outside care is collected back into your medical record for complete documentation.

Payment for Services

The price of a visit depends on your benefit design and insurance. This typically includes a nominal co-pay, deductible or coinsurance for services.  Our hosts will share the fee schedule with you upon request.

Yes, both the Facebook’s Aetna PPO, and Aetna EPO plans are accepted. Employees enrolled in the Kaiser medical plan can normally access the Wellness Center at MPK 49 to see a Kaiser Primary Care physician or for Acupuncture and Chiropractic care. However, these services have been temporarily suspended.

Standard co-pay rates apply for both medications ($5 generics and $35 for brand).

Care Team

We selected Crossover Health Medical Group as our partner to manage the Life@ Wellness Centers. You may also see a Kaiser physician at MPK49, however, these services have been temporarily suspended. 

Crossover Health provides health services to some of the most innovative companies in the world. They focus on three health strategies for self-insured employers: Care Delivery, Health Management, and Patient Experience. These can be seen in their patient centered care model which focuses on a physician led, team based, technology enabled, and outcomes focused approach to care. We feel Crossover Health is the best cultural and innovation fit for Facebook.

Crossover Health provides comprehensive primary care. They employ board certified primary care physicians, and other licensed professionals like registered nurse, physical therapists, chiropractors, psychologists, licensed marriage family therapists, acupuncturists, optometrists, dietitians, and health coaches.

You can learn more about the providers on the team page of the Life@ Wellness Center website.

Legal Questions

Advance directives are legal documents that allow you to spell out your decisions about end-of-life care ahead of time. They give you a way to tell your wishes to family, friends, and healthcare professionals.

 

Facebook’s MetLife legal plan covers the preparation of an Advance Directive. For more information visit the Life@ Finance page.

A living will takes effect when you are terminally ill and unable to express your wishes about your care. It documents the type of treatment you want, but it does not let you designate someone to make decisions for you (a healthcare power of attorney does that). With a living will, you can instruct your family and doctors on your wishes concerning life support.

 

Facebook’s MetLife legal plan covers the preparation of a living will.  For more information visit Life@ Finance.

Other Cool Stuff

Yes.  We offer classes to help teach you how to improve posture, strength, sleep, nutrition and more!  For more information check out our website

The Wellness Centers can dispense medication at the time of your visit. Normal co-pays for the medication will apply. For any medication not carried in the Wellness Centers, the physicians can electronically send the prescription to the pharmacy of your choice or to Alto for Wellness Center or home delivery.

The health information saved in our electronic health record is accessible through several export standards utilized throughout the health industry. The EHR used by Crossover Health takes advantage of the Continuity of Care Record (CCR) format. This is accessible upon request and within your online account.