Frequently Asked Questions

Locations & Access

MPK 49 – Willow Campus – 925 Hamilton Ave. Menlo Park, CA 94025

MPK 281 – Chilco Campus – 193 Jefferson Ave. Menlo Park, CA 94025

  • Crossover @ Shoreline: 1080A La Avenida Street, Mountain View, CA
  • Crossover @ San Tomas: 2371 Owen Street, Santa Clara, CA
  • Crossover @ SOMA: 49 Stevenson Street, 14th Floor, San Francisco, CA
  • Crossover @ Mathilda: 321 Soquel Way, Sunnyvale, CA
  • Crossover @ First Street: 145 Nicholson Lane, San Jose, CA

Bay Area Crossover Health Centers

  • Meta FTEs, STEs and Interns enrolled in Facebook’s EPO, PPO, or HDHP medical plan and live in the Bay Area.
  • Adult dependents (18+ years old) enrolled in Facebook’s EPO, PPO, or HDHP medical plan and live in the Bay Area.

 

NYC Crossover Health Center 

  • Meta FTEs, STEs and Interns enrolled in Facebook’s EPO, PPO, or HDHP medical plan and live in NY/NJ/CT.
  • Adult dependents (18+ years old) enrolled in Facebook’s EPO, PPO, or HDHP medical plan and live in NY/NJ/CT.

 

Onsite Life@ Wellness Centers

  • Meta FTEs and STEs enrolled in Meta’s EPO, PPO, or HDHP medical plan.
  • Kaiser members can visit kp.org to schedule an appointment for care as access to Kaiser at MPK 49 or MPK 281 is currently not available.

Your adult dependent will need your Meta email address when registering. All other information is specific to your adult dependent (i.e. first name, last name, DOB).

Yes, you can make an appointment at more than one Crossover Health Center. While it’s encouraged, you are not required to establish care at one location.

Yes, Meta employees who work in San Francisco can access Crossover Health’s network of Centers in the Bay Area.

Crossover has partnered with Lyft to transport you and/or your qualified dependents to and from a Crossover location.  You will receive a Lyft voucher code in your appointment reminder (or confirmation email if booked <24 hours before their appointment) that the rider must enter into their LYFT app in order to apply towards the ride. The ride must either stop or start at a Crossover location in order to be considered a valid ride. 

Bay Area Crossover Health Centers

  • Crossover Health at San Tomas, Shoreline and SOMA are open Monday through Friday from 8AM to 5PM PST.
  • Crossover Health at Mathilda and First Street are currently closed.

 

NYC Crossover Health Center 

  • Crossover Health at Midtown is open Monday through Friday from 8AM to 5PM EST.

 

Onsite Life@ Wellness Centers

  • Onsite Life@ Wellness Center locations – MPK 49 and MPK 281 – are open Monday through Friday from 8AM to 7PM PST.
  • MPK 49 is also open on Saturday from 9AM to 4PM PST.

 

Crossover physicians are also on call after hours should you need them for any urgent medical situations.

Yes, Meta’s EPO, PPO, and HDHP plans are accepted. If you are a Kaiser member, visit kp.org to schedule an appointment for care as access to Kaiser at MPK 49 or MPK 281 is currently not available.

General Questions

  • Primary, Urgent, and Online Care
  • 24/7 Physician On-Call Coverage
  • Women’s Health, Travel Medicine, and Sports Medicine
  • Convenient On-Site Medication Dispensing
  • Physical Therapy, Chiropractic and Acupuncture Services
  • Dermatology
  • Prevention and Screening Programs (Including Vaccinations and Travel Health)
  • Chronic Disease Management
  • Allergy and Immunotherapy Services
  • Health Education, Promotion, and Lifestyle Management
  • Integrated Laboratory, Pharmacy, and Radiology Services
  • Medical Specialist Referrals Using Crossover’s High Performance Network
  • Mental Health Services
  • Dietitian and Health Coaching Services
  • Dental Services offered by Onsite Dental
  • Employees covered under Meta’s  EPO, PPO, or HDHP medical plans.
  • Employees enrolled in the Kaiser medical plan can access the Wellness Center for Acupuncture and Chiropractic care. If you are enrolled in Kaiser and need to see a Primary Care Physician, please visit kp.org as there are no Kaiser physicians at MPK 49 or MPK 281.
  • Employees enrolled in one of the Meta VSP plans can use the Vision Center.
  • International Meta employees can use the Health Center for urgent care services while traveling to Menlo Park.
  • Employees enrolled in the Delta Dental Plan can access dental services via Onsite Dental. To make an appointment visit Dental Website

No. But adult dependents (18+) can access one of Crossover Health’s five Bay Area locations.

Interns are automatically enrolled into Meta’s EPO medical plan and have 31 days to decline the provided insurance. Currently, Interns do not have access to the onsite Life@ Wellness Center, but can still access the other Crossover Health locations.

The Wellness Centers and Crossover Health are able to verify your eligibility as part of the sign up / sign in process.

By setting up an online account you will be able to schedule an appointment, message your provider, view test results, and request a refill on your medication. More importantly, establishing an account is the first step in creating a trusted relationship with a Life@ Wellness Centers provider who can then be available to provide assistance 24/7 for serious health issues. Creating an account is easy!  Simply, follow this link.

 

Kaiser members will also want to sign up here to message providers they are seeing at our Health Centers including acupuncturists, and chiropractors. Currently, there are no Kaiser Primary Care Physicians onsite, so please visit kp.org for care.

Your personal health information is protected by federal privacy and security regulations. Crossover Health complies with HITRUST to protect personal health information, following standards for privacy, security, and network architecture. As a separate Medical Group, we do not share identifiable health information with your employer. Any violation of this privacy policy by Meta or any other person is a clear violation of HIPAA legislation and carries significant legal and financial consequences.

After creating your account at facebook.crossoverhealth.com, you can log in to schedule an appointment. Select the appointment type, the location, the provider, and the date and time you would like to be seen. You will get a confirmation email regarding your appointment.

Yes, you can call for an appointment. To reach the Life@ Wellness Center call (650) 521-5440 or message us through your portal account which can be created at facebook.crossoverhealth.com

There are multiple avenues to provide feedback to the Wellness Centers including: completing a Patient Satisfaction Survey after your appointment, calling (650) 521-5440, or talking directly to a Practice Manager on-site.

If you need care outside our Wellness Centers, our care team will help coordinate a referral. We also work with the referring specialist or imaging facility to ensure that all the information from outside care is collected back into your medical record for complete documentation.

Payment for Services

The price of a visit depends on your benefit design and insurance. This typically includes a nominal co-pay, deductible or coinsurance for services.  Our hosts will share the fee schedule with you upon request.

Yes, Meta’s EPO, PPO, and HDHP plans are accepted. If you are a Kaiser member, visit kp.org to schedule an appointment for care as access to Kaiser at MPK 49 or MPK 281 is currently not available.

We accept credit cards and debit cards. If you are enrolled in the Meta Sponsored HDHP insurance, we also accept cards associated with your HSA.  Please note we no longer accept cash payment.

Under the HDHP plan, you will pay the full cost of all non-preventive services until your deductible is met. Once you’ve met your deductible, you will be responsible for 10% of the costs related to each of your visits (also known as coinsurance). You will be required to pay the deductible or coinsurance amount by credit, debt or using your HSA card when you check in for your appointment.

Standard co-pay rates apply for both medications ($5 for generic brand and $35 for name brand). Rates may vary based on insurance coverage.

Care Team

We selected Crossover Health Medical Group as our partner to manage the Life@ Wellness Centers. You may also see a Kaiser physician at MPK49, however, these services have been temporarily suspended. 

Crossover Health provides health services to some of the most innovative companies in the world. They focus on three health strategies for self-insured employers: Care Delivery, Health Management, and Patient Experience. These can be seen in their patient centered care model which focuses on a physician led, team based, technology enabled, and outcomes focused approach to care. We feel Crossover Health is the best cultural and innovation fit for Meta.

Crossover Health provides comprehensive primary care. They employ board certified primary care physicians, and other licensed professionals like registered nurse, physical therapists, chiropractors, psychologists, licensed marriage family therapists, acupuncturists, optometrists, dietitians, and health coaches.

You can learn more about the providers on the team page of the Life@ Wellness Center website.

Legal Questions

Advance directives are legal documents that allow you to spell out your decisions about end-of-life care ahead of time. They give you a way to tell your wishes to family, friends, and healthcare professionals.

 

Meta’s MetLife legal plan covers the preparation of an Advance Directive. For more information visit the Life@ Finance page.

A living will takes effect when you are terminally ill and unable to express your wishes about your care. It documents the type of treatment you want, but it does not let you designate someone to make decisions for you (a healthcare power of attorney does that). With a living will, you can instruct your family and doctors on your wishes concerning life support.

 

Meta’s MetLife legal plan covers the preparation of a living will.  For more information visit Life@ Finance.

Other Cool Stuff

Yes.  We offer classes to help teach you how to improve posture, strength, sleep, nutrition and more!  For more information check out our website

The Wellness Centers can dispense medication at the time of your visit. Normal co-pays for the medication will apply. For any medication not carried in the Wellness Centers, the physicians can electronically send the prescription to the pharmacy of your choice or to Alto for Wellness Center or home delivery.

The health information saved in our electronic health record is accessible through several export standards utilized throughout the health industry. The EHR used by Crossover Health takes advantage of the Continuity of Care Record (CCR) format. This is accessible upon request and within your online account.

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Our website(s) uses cookies to distinguish you from other users of our website. This helps us to provide you with an exceptional experience when you browse our website(s) and also allows us to improve our site and serve personalized advertisements regarding services that may be of interest to you. By continuing to use the site, you are agreeing to our use of cookies.